The appearance of the rose at the time of delivery depends on the season and the weather – this is natural. Here we show you where to find the “dispatch condition” section for the variety for the relevant month, why the plant may differ from the photo, what the basket icon indicates about availability, and how all this relates to our establishment and varietal identity guarantee.
What would you like to clarify: condition, stock or guarantee?
The summary below helps you understand in what current stage of development the roses ordered from our online shop may arrive, where you can find the most accurate information about this, and which guarantees make your purchase secure.
The rose is a living plant, therefore its current appearance and stage of development at delivery naturally vary throughout the year depending on the season, the weather and the cultivation technology applied.
On the product page of the given rose variety we indicate what condition the stock is expected to be in this month. Please open the selected variety, then scroll down on the product page to the “Dispatch condition / current appearance” section, where you will find a month‑specific photo and a short description.
The photo shows the typical average appearance for the given month (for example pre‑bud‑break stage, fresh shoot growth, leafing, tidy condition after pruning). This information is useful because the rose changes continuously during the year.
Purchase security: our products come with a 1‑month establishment guarantee, and we provide a varietal identity guarantee for every rose we sell. This means you can still rely on solid foundations even if the appearance of the plant you receive naturally differs from the one shown in the photo.
It is especially important to us that you are satisfied with your purchase. Below is a brief summary of the guarantees and options with which we support the roses purchased from our online shop.
Our products come with a 1‑month establishment guarantee. If the rose fails to sprout or dies despite proper planting and care, we will provide a solution based on a warranty assessment.
The establishment guarantee does not apply in the following cases:
We provide a varietal identity guarantee for every rose we sell. If it turns out during the plant’s first flowering that it is not the ordered variety, you can choose from the following options:
If the notification is received more than 6 months after delivery, we may request the following to enable accurate identification:
On the website the appearance of the basket icon indicates that a variety can be ordered. In all other cases the plants are still in cultivation and have not yet reached a marketable stage of development.
Varieties become available at different times and in different quantities. The reason for this is that the cultivation cycle and growth rate of roses differ from variety to variety, therefore we cannot give an exact advance date for every variety as to when it will reach a saleable condition.
We update our stock daily; current availability always reflects the status on that day.
We provide a short, practical explanation of dispatch conditions, stock indicators and the logic of our establishment/varietal identity guarantees, so that you can make decisions and plant with confidence.
Ask about the dispatch condition Or write to us directly: [email protected]
PharmaRosa® Purchase security
Stock, delivery, guarantee – clearly explained.
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